Privacy Policy

Last updated: June 16, 2026

This Privacy Policy describes how birch-wren collects, uses, and protects your personal information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

When you submit enquiries through our website, we collect:

• Full name
• Email address
• Service preferences
• Any additional information you provide in your message

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and consultation requests
• To schedule appointments and fittings
• To provide tailoring services and customer support
• To improve our website and services
• To send service-related communications
• To comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or contact us
• Contractual necessity when providing our services
• Legitimate interests in operating and improving our business
• Legal obligations we must fulfill

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our business (hosting, email services)
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Enquiry data is typically retained for 24 months unless you request earlier deletion.

6. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about our cookie practices, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: The Tailoring House, 47 Meadowbrook Lane, Stow-on-the-Wold, Gloucestershire GL54 1EQ, United Kingdom